Warranty fraud protection: Durable product markings from tesa scribos® for proof of authenticity protect brand manufacturers from warranty fraud.
Counterfeits and grey market goods have no claim to guarantees or redress claims. However, if the genuine article and the plagiarism cannot be distinguished, damages arise for both manufacturers and customers, who purchased unauthorised goods unknowingly. The additional guarantee and redress cases have to be processed, products repaired, parts replaced and damages settled in some circumstances. This creates extra unplanned costs. Seen in the long term, guarantee abuse damages the brand image. Because inferior products are linked to the manufacturer and provide for dissatisfaction on the consumer’s part. Valuable brand products and high-grade parts and components are especially affected by guarantee abuse.
In order to refute wrongful guarantee and liability claims and to prevent guarantee fraud, authentic products must be durably recognisable as such. A serial number alone is not sufficient as it can easily be copied and used for guarantee abuse.
Genuine articles have to be clearly distinguishable from counterfeits, even after years of use and heavy stress.
tesa scribos® product labelling is manipulation-resistant and non-reproducible. It durably shows quality products to be genuine and protects them from unlawful guarantee claims.
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